Original Textile Art.

Returns Policy

RIGHTS TO CANCEL/RETURNS POLICY

You may cancel your contract with us for the goods you order at any time up to the end of the 28th day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. It does not affect your statutory rights.

To cancel your contract you must notify us in writing by email to info@katejenkinsstudio.co.uk

If you have received the goods before you cancel your contract you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk within 14 days of cancellation

Once you have notified us that you are cancelling your contract, any sum debited to us from you will be credited to your account/PAYPAL as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.